Return & Refund Policy
At Leena’s Collection, we want you to receive your order in good condition and exactly as expected. Since all our products are ladies’ unstitched clothing, we follow a clear return and exchange policy to protect both our customers and our products.
Please read the following policy before placing your order.
1. Products We Sell
We sell ladies’ unstitched clothing from:
• Leena’s Collection
• Bin Saeed
• Ragalia
All products are sold as unstitched fabric unless clearly mentioned otherwise on the product page.
2. Return Eligibility
A return or exchange request is accepted only if the product has a genuine issue, such as:
• The wrong product was delivered.
• The wrong color or design was delivered compared with the order.
• The product has a manufacturing defect.
• The product was damaged before or during delivery.
• Important fabric pieces or components mentioned in the product description are missing.
The issue must be reported within 48 hours of receiving the order.
After 48 hours, return or exchange requests may not be accepted.
3. Conditions for Return or Exchange
The product must:
• Be unused and unworn.
• Be unwashed.
• Not be cut, stitched, altered, embroidered, or modified in any way.
• Have all original tags, packaging, and accessories where applicable.
• Be returned in the same condition in which it was received.
• Not have any perfume, makeup, stains, dirt, or other marks.
Because our products are unstitched fabric, once the fabric has been cut or altered, it cannot be returned or exchanged.
4. Items That Cannot Be Returned
We do not accept returns or exchanges for:
• Products that have been cut or stitched.
• Products that have been washed or used.
• Products damaged by the customer.
• Products with missing tags or packaging.
• Products with stains, odors, perfume, makeup, or other signs of use.
• Products altered or modified by the customer or a tailor.
• Products returned after the 48 hour reporting period.
• Products purchased during a sale or special promotion, unless the product arrived damaged, defective, or incorrect.
5. Change of Mind
We do not accept returns simply because you changed your mind, selected the wrong design, selected the wrong color, or no longer want the product.
Please check the product details, pictures, description, available options, and size or fabric information carefully before placing your order.
6. Color Difference
We make every effort to show product colors as accurately as possible. However, the actual color may look slightly different because of lighting, photography, screen settings, and device displays.
A minor difference in color caused by these factors is not considered a product defect.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
You may be asked to provide:
• Your order number.
• Clear photos of the product.
• Clear photos of the packaging and shipping label.
• A short video showing the issue, if required.
Our team will review the issue and confirm whether the product qualifies for return or exchange.
Please do not send any product back before receiving confirmation from our team.
8. Return Process
If your return request is approved:
Contact us with your order number and details of the issue.
Send the required photos or video.
Wait for our team to confirm the return.
We will provide return instructions.
Send the product according to the instructions provided.
Once we receive the product, it will be inspected.
If the product meets our return conditions, we will process the approved exchange or refund.
Returns sent without prior approval may not be accepted.
9. Return Shipping Charges
If the return is caused by an incorrect product, confirmed manufacturing defect, or damage that occurred before delivery, Leena’s Collection will cover the applicable return shipping cost according to the approved return instructions.
If the return does not qualify under our policy, the customer may be responsible for the return shipping cost.
10. Refunds
Refunds are only issued for approved returns where a replacement is not possible or where a refund has been specifically approved by our team.
Once the returned product has been received and inspected, we will confirm the refund.
For orders paid through Cash on Delivery, the refund method will be communicated by our team after the return is approved.
For online payments, the refund will be processed through the applicable payment method or according to the payment provider’s refund process.
Bank or payment provider processing times may vary.
11. Exchanges
If you receive an incorrect, damaged, or defective product and the return is approved, we may offer an exchange for the same product, subject to availability.
If the same product is unavailable, we may offer another suitable solution, such as a refund or replacement option.
12. Missing Items
If any item or fabric component mentioned in your order is missing, contact us within 48 hours of delivery.
We may ask for photos or videos of the complete package and its contents to verify the issue.
If the missing item is confirmed, we will arrange an appropriate solution.
13. Delivery Inspection
We strongly recommend checking your parcel as soon as you receive it.
Before cutting, stitching, washing, or altering any fabric, make sure that:
• The product is correct.
• The color and design are correct.
• The fabric and included pieces are complete.
• There is no visible damage or manufacturing defect.
Once the fabric has been cut, stitched, washed, or altered, it will no longer be eligible for return or exchange.
14. Refused or Uncollected Orders
If an order is refused or not collected by the customer without a valid reason, additional delivery or return charges may apply.
Repeated refusal or non collection of orders may affect our ability to accept future Cash on Delivery orders.
15. Products From Different Brands
Our store offers products from Leena’s Collection, Bin Saeed, and Ragalia.
The same return conditions apply to products from all three brands unless a specific product page clearly states different conditions.
16. Final Decision on Returns
Every returned product is inspected after it reaches us.
Approval of a return or refund depends on the condition of the product and whether the issue falls within this policy.
We reserve the right to reject a return if the product does not meet the stated return conditions.
17. How to Contact Us
For a return or refund request, contact our customer support with:
Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos or Video:
Please contact us as soon as possible and within 48 hours of receiving your order.
We will review your request and guide you through the next steps.
Policy Updates
Leena’s Collection may update this Return & Refund Policy when necessary. Any changes will be published on this page.
By placing an order with us, you confirm that you have read and agreed to this Return & Refund Policy.