Terms & Conditions

Welcome to Leena’s Collection.

These Terms & Conditions explain the rules for using our website and placing orders with us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before placing your order.

1. About Our Store

Leena’s Collection is an online clothing store offering ladies’ unstitched clothing from:

• Leena’s Collection
• Bin Saeed
• Ragalia

All products are sold as unstitched clothing unless clearly stated otherwise on the product page.

2. Using Our Website

You may use our website for personal and lawful purposes.

You must not:

• Use the website for illegal or unauthorized activities.
• Attempt to gain unauthorized access to our website, server, or customer accounts.
• Interfere with the normal operation of the website.
• Submit false or misleading information.
• Copy, reproduce, or use our website content without permission.
• Use our website to commit fraud or misuse our services.

We may restrict or terminate access to the website where necessary to protect our business, customers, or website.

3. Product Information

We try to provide accurate product names, descriptions, images, colors, fabric details, and other information.

However, slight differences may occur due to:

• Screen and device settings.
• Photography and lighting conditions.
• Natural variations in fabric and printing.
• Manufacturer production differences.

A minor difference in color or appearance caused by these factors does not necessarily mean that the product is defective.

Customers should carefully review the product information before placing an order.

4. Unstitched Clothing

Our products are ladies’ unstitched clothing.

Customers are responsible for checking the product details before cutting, stitching, washing, or altering the fabric.

Once a product has been cut, stitched, washed, altered, embroidered, or otherwise modified, it may no longer qualify for return or exchange.

Please read our Return & Refund Policy before modifying any product.

5. Product Availability

All products are subject to availability.

We try to keep stock information accurate, but occasionally a product may become unavailable before an order can be processed.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution.

This may include:

• Replacing the unavailable product with another available option.
• Removing the unavailable item from the order.
• Providing a refund for the unavailable item.

6. Prices

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, if a clear pricing or technical error occurs, we reserve the right to correct the error.

If an order has been placed at an incorrect price due to an obvious error, we may contact you before processing the order.

7. Placing an Order

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, delivery information, or availability.

An order is not considered fully confirmed until it has been accepted and processed by us.

We reserve the right to cancel or refuse an order in reasonable circumstances, including:

• Product unavailability.
• Incorrect product or pricing information.
• Incorrect or incomplete customer information.
• Suspected fraudulent activity.
• Repeated refused or uncollected Cash on Delivery orders.
• Technical errors affecting the order.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

• Full name.
• Phone number.
• Email address where required.
• Complete delivery address.
• City.
• Any other information required to process the order.

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

9. Order Confirmation

For certain orders, we may contact you by phone, SMS, WhatsApp, email, or another available communication method to confirm the order.

If we cannot reasonably confirm an order, we may cancel it.

For Cash on Delivery orders, customers are expected to accept and pay for the order when it is delivered.

10. Payment

We may offer payment methods such as:

• Cash on Delivery.
• Online payment methods available on the website.

Payment methods may change from time to time.

For online payments, payment processing may be handled by a third party payment provider.

We do not control the policies, availability, or technical systems of third party payment providers.

11. Cash on Delivery

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

Customers should provide a valid phone number and delivery address and remain available to receive the order.

Repeated refusal or failure to collect Cash on Delivery orders may result in restrictions on future Cash on Delivery orders.

12. Delivery

We deliver orders to the areas currently supported by our delivery partners.

Delivery times are estimates and may vary because of:

• Courier delays.
• Weather conditions.
• Public holidays.
• High order volumes.
• Incorrect or incomplete addresses.
• Unforeseen operational problems.
• Other circumstances outside our reasonable control.

A delivery estimate is not a guaranteed delivery date unless specifically stated otherwise.

13. Delivery Inspection

Customers should inspect their order as soon as it is received.

Before cutting, stitching, washing, or altering any fabric, check that:

• The product is correct.
• The color and design are correct.
• The fabric and included components are complete.
• There is no visible damage.

Any issue should be reported according to our Return & Refund Policy.

14. Returns and Refunds

Returns and refunds are handled according to our separate Return & Refund Policy.

Please review that policy before placing an order.

In particular, unstitched fabric that has been cut, stitched, washed, altered, or otherwise modified may not be eligible for return or exchange.

15. Exchanges

Approved exchanges are subject to product availability and the conditions stated in our Return & Refund Policy.

If the requested replacement product is unavailable, we may provide another appropriate solution.

16. Third Party Brands

Our store may sell products from brands including Bin Saeed and Ragalia in addition to Leena’s Collection.

Brand names, trademarks, logos, product names, and other intellectual property belong to their respective owners.

Our sale of products from these brands does not mean that Leena’s Collection owns or controls those brands.

Product availability and manufacturer information may vary by product.

17. Website Content

The content on our website may include:

• Product photographs.
• Product descriptions.
• Text.
• Graphics.
• Logos.
• Website design elements.
• Promotional material.

Unless otherwise stated, this content is owned by or licensed to Leena’s Collection or its respective content owners.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without permission.

18. Intellectual Property

The Leena’s Collection name, logo, original website content, graphics, photographs, and other original materials may be protected by applicable intellectual property laws.

Nothing in these Terms & Conditions gives you ownership or permission to use our intellectual property except where expressly allowed.

Third party trademarks and brand names remain the property of their respective owners.

19. Promotions and Discounts

Promotional offers, discounts, coupon codes, and sale prices may be subject to specific conditions.

We may:

• Set an expiry date for an offer.
• Limit the number of products available under an offer.
• Limit the number of times a customer can use a discount.
• Cancel or change a promotion where necessary.

Unless specifically stated, promotions cannot be combined with other offers.

20. Reviews and Customer Content

If you submit a review, photograph, comment, or other content to our website, you must ensure that the content:

• Is truthful and based on your experience.
• Does not contain unlawful or abusive material.
• Does not violate another person’s privacy.
• Does not infringe another person’s intellectual property rights.

We may remove content that violates these requirements or is otherwise inappropriate for our website.

21. Website Availability

We try to keep our website available and functioning properly.

However, the website may occasionally be unavailable because of:

• Maintenance.
• Hosting or server problems.
• Technical errors.
• Security issues.
• Updates.
• Internet or network problems.
• Circumstances outside our control.

We do not guarantee that the website will always be available or completely free from technical errors.

22. Third Party Services and Links

Our website may use or link to third party services, including payment providers, courier services, analytics services, social media platforms, and other external services.

We are not responsible for the availability, content, security, or policies of third party websites and services.

Your use of third party services may be subject to their own terms and privacy policies.

23. Limitation of Responsibility

We are responsible for providing our products and services with reasonable care.

However, we are not responsible for delays, losses, or problems caused by circumstances outside our reasonable control, including courier delays, incorrect information provided by customers, payment provider problems, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to remove or limit any rights that cannot legally be excluded under applicable law.

24. Fraud and Misuse

We may investigate orders or activities that appear fraudulent, abusive, or unauthorized.

Where necessary, we may cancel an order, restrict an account, refuse future orders, or take other reasonable action to protect our business and customers.

25. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please read our Privacy Policy before using the website or placing an order.

26. Changes to These Terms

We may update these Terms & Conditions when necessary.

Changes will be published on this page. Your continued use of the website after an update means that you accept the updated terms.

27. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or any other matter related to our store, please contact us through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

28. Agreement

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.

Last Updated

Last Updated: September 2026